Community Guidelines

Duvvo exists for one reason: to give people a safe space to talk, be heard, and feel less alone. Every person who joins Duvvo brings their real feelings into real conversations. That trust is what we are protecting with these guidelines.

These guidelines apply to every user, every call, and every interaction on Duvvo. They work together with our Terms of Use and Privacy Policy.

If you see something that feels wrong, report it. We take every report seriously and act on it within 24 hours.

1. WHAT Duvvo IS FOR

Duvvo is a place for:

• Genuine, anonymous voice conversations
• Listening without judgment
• Talking about things that are hard to say to people you know
• Finding connection when you feel isolated
• Building confidence through real conversations

Duvvo is not a dating app. It is not an adult platform. It is not a marketplace. It is a human connection platform built on the principle that everyone deserves to feel heard.

2. THE GOLDEN RULE

Speak to others the way you would want someone to speak to you.

That is the only rule you really need to remember. Everything else in these guidelines is an extension of it.

3. WHAT IS ALWAYS ALLOWED

These things make Duvvo what it is:

• Talking about your feelings, experiences, and thoughts
• Listening actively and without judgment
• Disagreeing respectfully
• Ending a call if you are uncomfortable - any time, no explanation needed
• Reporting users who make you feel unsafe
• Blocking users you do not want to interact with again
• Using a chosen username to protect your identity

4. WHAT IS NEVER ALLOWED

Permanent Ban - Zero Tolerance

The following violations result in immediate and permanent account termination with no warning and no appeal:

Sexual content and solicitation:

• Any sexual language, solicitation, or content during calls
• Offering, requesting, or arranging any form of sexual service through the Platform
• Sharing explicit content of any kind

Child safety:

• Any content, language, or behaviour involving the sexual exploitation or endangerment of a child
• Any attempt to contact or communicate with a minor
• Sharing any child sexual abuse material (CSAM) - this will be immediately reported to NCRB and law enforcement

Identity attacks:

• Attempting to discover, reveal, or share another user's real name, phone number, location, or any personally identifying information
• Doxing any user - inside or outside the Platform
• Using information shared during a call to identify or locate a user in real life

Fraud and deception:

• Using stolen or fraudulent payment methods to purchase Coins
• Creating a new account after being permanently banned
• Impersonating another user, Duvvo staff, or any public figure

Platform integrity:

• Using bots, automated tools, or scripts to interact with the Platform
• Attempting to hack, reverse engineer, or compromise Duvvo's technical systems

Temporary Suspension or Warning

The following violations may result in a warning, temporary suspension (24 or 48 hours), or permanent ban depending on severity and frequency:

• Using offensive, abusive, or disrespectful language
• Harassing a user across multiple calls or sessions
• Spreading misinformation or deliberately false information
• Promoting gambling, illegal financial schemes, or unlawful activity
• Attempting to move conversations to external platforms for commercial purposes
• Using the Platform in a way that violates applicable Indian law

5. IDENTITY PROTECTION - Duvvo's CORE PROMISE

Anonymity is not just a feature on Duvvo. It is a promise we make to every user.

ATTEMPTING TO DISCOVER, REVEAL, OR SHARE ANOTHER USER'S REAL IDENTITY IS A PERMANENT BAN OFFENCE. THIS IS NOT NEGOTIABLE.

This means:

• Do not ask other users for their real name, phone number, location, workplace, or social media accounts
• Do not share information about yourself that could identify you if you are not comfortable with that
• Do not use information shared during a call to identify or locate someone outside Duvvo
• Do not share screenshots or recordings of calls - Duvvo does not permit recording, and any attempt to do so violates these guidelines

If another user makes you feel like your identity is at risk, end the call immediately and report them. We will act within 24 hours.

6. SAFETY DURING CALLS

Duvvo does not record or monitor voice calls. This means your conversations are private. It also means you are your own first line of defence.

Protect yourself:

• Never share your real phone number, social media username, email, or home location during a call
• If a user pressures you to share personal information, end the call and report them
• If you feel uncomfortable at any point, you can end the call immediately - no explanation needed
• Trust your instincts. If something feels wrong, it probably is.

We are your second line of defence:

• Report button is available during every call and on every user profile
• Every report is reviewed by our safety team within 24 hours
• Accounts with multiple reports are escalated for immediate review

7. REPORTING

How to Report

During a call: Tap the Report button in the call interface.

After a call: Tap the Report button on the listener's profile.

By email: safety@duvvo.app - include your username, the username of the person you are reporting, the date and approximate time of the call, and what happened.

Our Grievance Officer: grievance.officer@duvvo.app

What Happens After You Report

• We acknowledge every report within 24 hours
• Our safety team reviews the report and takes action within 48 hours
• Serious violations (sexual content, child safety, identity attacks) are escalated immediately
• We will not share the details of our investigation with you, but we will confirm that action was taken
• If you are not satisfied with our response, you may escalate to our Grievance Officer

False Reports

Submitting false or malicious reports to harm another user is itself a violation of these guidelines and may result in suspension of your account.

8. THE ENFORCEMENT LADDER

For most violations, we follow this process:

• Step 1: Warning - you are notified of the violation and asked to stop
• Step 2: 24-hour suspension - your account is temporarily locked
• Step 3: 48-hour suspension - a second temporary lock
• Step 4: Permanent ban - your account is closed and you cannot re-register

Certain violations skip the ladder entirely and result in immediate permanent termination. These are listed in Section 4 above.

We assess the severity of each violation and may skip steps where the conduct is particularly harmful. Our decisions on enforcement are final, though you may appeal via our Grievance Officer within 14 days.

9. CHILD SAFETY

Duvvo is an 18+ platform. Children are not permitted to use Duvvo under any circumstances.

If you believe a minor is using Duvvo:

• Report the account immediately using the in-app report function
• Email safety@duvvo.app with the username and details

We will investigate immediately and terminate the account if confirmed.

Any sexual content involving minors will be reported to the National Crime Records Bureau (NCRB), the Cyber Crime Portal (www.cybercrime.gov.in), and relevant law enforcement agencies. This is non-negotiable and non-discretionary.

10. UPDATES TO THESE GUIDELINES

We may update these Community Guidelines as Duvvo grows and as we encounter new situations. We will notify you of significant changes through the app. Your continued use of Duvvo after any update means you accept the revised guidelines.

11. CONTACT US

Safety concerns: safety@duvvo.app

Grievance Officer: grievance.officer@duvvo.app

Law enforcement and government agencies only: nodal.officer@duvvo.app

Address: Megayo Technologies Private Limited, Bengaluru, Karnataka, India

Office Hours: 10:00 AM to 6:00 PM, Monday to Saturday