Refund & Coins Policy

This page reproduces Section 3, “Purchase and Usage of Coins”, from the Terms of Use.

What are Coins

Coins are the in-app currency of Duvvo. They represent a limited licence to access certain features on the Platform. Coins are not legal tender, not a financial instrument, not a deposit, and not redeemable for cash or any monetary equivalent under any circumstances.

Purchasing Coins

You may purchase Coins using payment methods made available on the Platform. The price of each Coin pack will be displayed at the point of sale and will be inclusive of all applicable taxes.

ALL COIN PURCHASES ARE FINAL. NO REFUND WILL BE PROVIDED ONCE A PAYMENT IS SUCCESSFULLY PROCESSED, REGARDLESS OF CIRCUMSTANCE.

Payments are processed by third-party payment gateway partners. Megayo technologies does not store your card, UPI, or bank account details. We only receive confirmation that a transaction was successful and the amount paid.

Using Coins

• Coins can only be used to initiate voice calls on the Duvvo Platform.
• Coins cannot be used for any other purpose.
• Coins cannot be transferred to another user or third party.
• Coins cannot be combined with any discount, coupon, or promotional offer unless explicitly designated by us.
• The sale, barter, or exchange of Coins between users is strictly prohibited.
• Coins do not constitute property and are not transferable upon death or by operation of law.
• Coins associated with your account will be permanently extinguished when you delete your account.

COINS WILL AUTOMATICALLY EXPIRE AND BE FORFEITED IF YOUR ACCOUNT IS INACTIVE FOR SIX (6) CONSECUTIVE MONTHS (180 DAYS). NO REFUND OR COMPENSATION WILL BE PROVIDED FOR EXPIRED OR FORFEITED COINS.

Any fraudulent activity related to Coin purchases, including chargebacks, disputed transactions, or use of stolen payment methods, will result in immediate account termination and forfeiture of all Coins. We reserve the right to pursue legal remedies for fraudulent activity.